Who are we?
We are a new breed of Proactive Care Management Consultancy established to go beyond the normal consultancy boundaries and to work with, and alongside, your whole team. We advise, support and implement total care quality risk management systems and processes. We also proactively evidence care service excellence and create strong organisational culture, vision and ethos of care that goes beyond mere compliance.
What do we have to offer?
We tailor our services to fit the needs of each individual organisation: we focus on any areas of weakness and work in partnership to implement care quality systems, which enhance and enrich your care services and provide evident outcomes.
We are passionate about proactive Care Quality and take this to the heart of the staff team in order to enable the delivery of exceptional resident and patient care outcomes.
Why use ProRisk Care?
We have years of experience working with care service providers and their teams at Director, CEO and Consultancy level in the Private and Charity Sectors of Hospices, Domiciliary Care, Nursing and Residential Care Homes.
Don’t hesitate to get in contact today.
In our CQC inspection we received a rating of requires improvement, we were lost as to how to make improvements and as a result we contacted Claire from ProRisk Care Consultancy. Claire provided a comprehensive compliance audit, prioritised action plan and detailed quality improvement report. Claire was really supportive; she identified the areas of concern and gave us positive feedback around the areas that we were managing well. Since ProRisk Care visited we have implemented comprehensive audits and by following the prioritised action plan have made improvements to the service through a more comprehensive understanding of regulatory requirements. Our communication between departments and team working has improved dramatically and we have monthly Governance meetings to tie everything together.
After the initial audit, Claire came back and supported us with implementation of our new systems and processes. We had previously researched quality assurance tools but did not like the off the shelf products, Claire provided us with a bespoke service and ensured that we understood how to communicate, implement and manage the changes needed. Our staff really bought into the process, we listened to their feedback and amended implementation as a result, in doing so we gained terrific commitment from our staff team and management felt more equipped to deliver quality outcomes. I have no hesitation in recommending Claire and ProRisk Care I just wish we had found them earlier.
Birchwood Nursing Home
Workshops / Away days
Claire delivered a selection of bespoke workshops to our management and senior staff, these helped us to have a voice, listen, ask questions and explore the reasons why we needed to make changes. As a team we learned the importance of “closing the loop”. Claire delivered the sessions and left us buzzing we couldn’t wait to start putting our ideas into place. Staff were positive and keen to take the lead on agreed improvements and teamed up with their colleagues to build on their strengths. We now understand the importance of why we need to do things and ensure the “loop” is closed. Claire’s knowledge and expertise is vast, she supported us all and answer questions in a manner that we understand.
The materials were great, easy to understand, and written so everyone could take part. In our team we had a number of staff who are dyslexic including myself. Claire had taken this into account and talked us through everything. We all benefited from the sessions and I feel my staff gained a much more comprehensive learning experience.
After our workshops we developed our staff annual appraisals, presented key objectives for the year, were able to project our values and aims and identified staff who could take the lead in projects and who would benefit from management training courses. We have used these workshops as upskilling sessions which has been a win-win for all involved.
We have all agreed we would like to book more of these workshops later in the year as we continue on our journey and we are incredibly motivated to make changes through teamworking and communication our aims and vision for the home through working together.
Birchwood Nursing Home
As the registered manager of a complex nursing home, part of me wishes we had brought ProRisk care in before our inspection, doing this would have improved our last CQC report. I realise now that too many companies are not proactive and respond negatively after an unsatisfactory CQC report. As an organisation we have decided we want to work towards achieving outstanding ratings and having this external support is exactly what we needed to achieve these ratings.
Moving away from ratings, Claire brought life back to our team, staff motivation returned, and her approach renewed their commitment to working with our vulnerable resident group.
Staff appraisals have been completed since Claire’s interventions and staff have provided positive feedback about their learning experiences from both the workshops and the operational changes made to the service. Staff are looking forward to our next CQC inspection and are proud of the work they have achieved and the improvements we have made to the quality of the service we now provide.
Birchwood Nursing Home
After some research we made a decision to engage ProRisk Consultants to provide advice, audit, summary reports and Action Plans for service development in two of our homes.
From the moment I spoke to Claire, I felt that we were engaging with someone who was very knowledgeable and passionate about the sector and who would be prepared to work flexibly and proactively with us to achieve improvements.
The review process conducted by Claire and her colleagues was thorough and resulted in a number of key areas for us to focus on. Claire provided very comprehensive reports and action plans for us to implement, and is providing a series of workshops to support the implementation and delivery.
From a practical point of view, Claire has been very accommodating of our timetable and our budgets. Getting the best value for money we can has been critical for us and Claire has been instrumental in enabling managers from all of our homes to benefit from the workshops. The management team across the homes have valued the insight and input the ProRisk team bring.
We are only part way through this improvement process but I have confidence that with Claire’s support we can achieve the outcomes we seek.
West Berkshire Council
Engaging ProRisk Care Consultancy Ltd and working with Claire has been a pleasure and a blessing. With the ever-changing regulations and constraints placed on the care sector Claire’s knowledge, experience and strategic approach have been instrumental in ensuring the Company and our Management team overcame our problems and went beyond compliance to achieve “Good” ratings at both our homes.
Claire has the ability and enthusiasm to work with every single team member on all levels, identifying areas for improvement with an action plan on how to instigate change and ensure effective implementation.
We are so grateful that we found ProRisk Care Consultancy Ltd and benefited from Claire’s support, we are now a stronger organisation and we look forward to continuing our working relationship for many years to come.
Thank you once again Claire. We know we can’t thank you enough.
Mr R Ibrahim
Ashwood Healthcare Ltd
I was really pleased to have found Claire at ProRiskCare. As a relatively new entrant to the care sector, despite the long a dedicated service of the staff team I was never comfortable with our home’s administration as I felt there were so many holes in our policies.
One visit from Claire fixed all that. All the holes were identified, presented on an action plan with links and tools provided in order to set straight to work. Thanks to the provision of a thorough Audit Report everyone in the business knows where we need to improve, and perhaps more significantly, they know how!
Director, Florence Avenue Care Home Ltd
After a recent poor CQC inspection we searched the net in hope of finding a solution and a push in the right direction and we found Claire at ProRisk. Claire came out and actioned a thorough audit of the home, she went over everything and went though all issues in detail with myself and my management team. After the Audit Clair provided a clear and precise action plan for us to work through.
We aim to have Claire out again to check on our progress in the near future and we hope to have a complete turn around with our CQC ratings.
I would highly recommend ProRisk to anyone in need of a Professional, Personal, Friendly, and extremely Detailed service.
Romney House Ltd
Claire Ferrari was recommended to us as a specialist Care Management Consultant. We found her professional, understanding and approachable; she put systems in place to make immediate improvements, accompanied us to meetings with Social Services and The CQC and worked with us to assure the regulator that action was being taken. She trained and supported not only the staff working in the Home but the owners until a suitable Interim Manager was recruited. If you ever need a Management Consultant who provides a personal touch and gives valuable advice and support when you need it most in a crisis situation, we would highly recommend Claire.Debbie Nathan
‘I worked with Claire over a period of 6 months undertaking independent Care Quality Commission inspections. Claire has obviously put a lot of thought and expertise into designing the templates for the inspections. In conjunction with transparent audits Claire developed concise action plans. Claire worked additional hours as part of the process at no additional costs to ensure that she obtained all information accurately. By working alongside all members of staff Claire ensured everyone had ownership of the finished document; thus making the action plan achievable. Claire’s reports clearly identified areas required for improvement to reach ‘outstanding’. I can highly recommend Claire as a professional expert, going above and beyond her remit in preparing for CQC inspections. Claire’s work is meticulous and she strives to ensure that the clients are at the centre of the process.’
Andrea Ferns MSc BSc (Hons) RN1 RN8 RHV PgCert Ed